After trolling the forums for a while after I posted this, I noticed that some others had good experiences if: They called ring and mentioned their defective device They had a Ring Protect Plus plan Well, I have both a defective device and a Ring Protect Plus plan. So I called them and said "I have a Ring Protect Pro plan and I have a defective device, can I please get a replacement". After a while on hold they said that my device is so far out of warranty they could only offer me a 35% discount on a new one, or...if I would hold a little while longer, they would "try" to get me a replacement device. So I held some more. They came back and said "great news" I'm approved for a one time replacement Ring Video Doorbell Pro. They pitched it like they were doing me a favor. Kinda funny. Anyway, hope this helps someone else. I guess we'll see if they've fixed the problems with the glass and the button in a couple of years of normal use. I hope to not see y'all back here with the same complaint in 2022.
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Hello, Is there a way to replace the glass on a Ring Video Doorbell Pro? I've got some cracking developing here and I don't have any reason to believe it won't continue. I'm probably well out of warranty (purchased May 2018), but I'm thinking for a $250 device that's supposed to be outside, this shouldn't be happening this soon. And I just noticed the button is cracking too. Really?
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