After an answered ring at 10:25 this morning my Ring Pro doorbell then appeared as “offline” in the app and has remained so ever since. The last reported voltage was 4023mV and the home Wi-fi signal was Strong. I followed the various steps to reconnect several times with no luck. Other attempts included hard resets, app reinstalls eventually deleting the device from the app and attempting to add it again. The setup would always stall at “connecting to WiFi” with a left hand white light and the message that there’s a problem with my internet connection. My internet connection checks out fine but on checking it I discovered that the Ring Pro was actually shown as a “connected device” - identifiable by its MAC address. The device disappears from my home network if i cycle the power on it and reappears when the power is restored. It just doesn’t appear in the app (I conducted all this with phone cellular data switches off by the way). Any further steps I can try..?
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