I am in my trial mode now but wanted to subscribe. When I tried to do so I got a message saying "Our records show that we can't professionally monitor your address. Ring Alarm can't offer professional monitoring for PO boxes, homes on military bases or rural routes, and a few other types of locations". I live in Canada and my postal code starts with K0A which indicates that this is a rural area (zero in the code). However, my place is 15 minutes driving from the country's capital. When I was on the fence choosing alarm systems for my house I didn't know that after all the installations I would end up with only self-monitoring - my goal was to have my house professional monitored and to have a discount from my insurance company. I hope that this issue with the address could be resolved and I will be able to subscribe and use professional monitoring (in other words, pay the company money). Otherwise, I will have to uninstall everything and try to resell it (I got retrofit alarm kit and 14-piece kit - it was not cheap) and abandon the idea to stick with Ring. Could somebody from the Ring support team confirm that there is *NO* service for the postal code K0A in Canada? Thank you Update: It seems like you guys have a bug in your system. When I go to Settings in my Dashboard, then Monitoring Sign up it does not allow to sign up . However, choosing Protect plan works fine
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Hello! I was just wondering how the shipping time on the website aligns with the current things. I made two orders on June 12 and one of my orders is in transit now. However, the second order status is "Sent to fulfilment". It has been almost two weeks since and nothing. The website says that it normally takes 5 business days to get it delivered in Canada. I understand all the things going on, but hey, I paid the money expecting my order to arrive shortly after. Email contact? Forget it, I get automated messages that emails are not being answered to and the only way to speak to someone is to call. You guys better not to promise to get the orders shipped within 5 business days - you could not even get the order ready for pick up for 5 business days. Frustrated. It is not how I expected to use you services (and pay for them apparently).
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