Short version first: I'm a computer network engineer with a lot of experience in wireless - so unless there's some super secret-squirrel way of resetting this thing, I'm pretty sure the network chip (at least) has died. The Ring's MAC address never shows up on my network, and the setup SSID is not visible to any device. Long version - got the device through Woot/Amazon. Installed it with no problem, used the resistor module in my chime box, everything worked perfectly. Ring app reports last known power "good", last wifi strength was -63. No problems there. Now I get a solid white ring. When I click the setup button I get the circling blue ring and "Ring doorbell is in setup mode". Try to connect with the app 10 times and it never connects. Don't see the Ring in my wifi networks list (Yes, I know it could be non-broadcast, but that's pointless). Never connects. Hit button again and it goes out of setup mode and eventually says it can't reach the internet (left white LED). The ring has not joined my wifi (which hasn't changed) and its MAC address is not showing up as a client, or rogue, or anything else - completely invisible. I have held the setup button for 30 seconds until the LEDs go out. Doesn't change any of the above behaviors.
... View more
Got the same problem. Bought through Woot, worked for about 4 days...then we had a brief power outage and Ring hasn't worked since. Last power reported was "good", last signal strength was -63 (no problem there). My network didn't change/reboot - it's on battery backup. I'm a computer network engineer by profession so I know what's what on my gear. The Ring never even tries to connect to the wifi - if it did there would at least be a sniff of its MAC address - and there isn't. When I put the Ring in setup mode, its SSID is not visible to any device. It's toast.
... View more