Hi @SamAndreas. If you go into the Ring app > Main Menu > Settings > Change Address (from the account you have the incorrect address on), are you able to update it here? In the event you can still not update the old address, you can move over all Doorbells and Cameras to the proper address. You will go each device at a time, but go into the Main Menu > Devices > Select Device > Device Settings > General Settings > Location and then you will select the correct location and hit save. This will move over the device, and once all devices are moved over, you can give our support team a call here. They can help move over the plan for you so that you are set up for future with nothing to worry about on that front.
In regards to Professional Monitoring that we offer, it is only offered for the Ring Alarm system. You cannot have your Doorbells and Cameras professionally monitored, as they do not "set off an alarm" like the Ring Alarm system does. When the Ring Alarm system goes off when you are away or for whatever reason, you will get a call from our Central Monitoring Station, which is a dedicated team that calls our neighbors in the event of an emergency. This is a third party company that we use, so they have not been affected from COVID-19 like our support team has. You can learn more about how this has affected our support teams here. You can learn more about Professional Monitoring here.
Once you give our team a call after moving over the devices, they will get the plan sorted out for you in no time. If you would like to buy a Ring Alarm system and be professionally monitored, our team can help you get that sorted out as well in the same call. They can also help you with moving over the devices and getting the address situation sorted out. Let me know if you have any other questions or concerns that I could help out with! :)
... View more