Same problem here. I have soft reset (5 sec.) and hard reset (15 sec.), rebooted my modem and router. Using the Eero router with 4 beacons. So far have two days into this Chime. It was connected then all of a sudden, not connected. Have read everything I can find and tried everything I can find. Even turned off DATA as that was one of the fixes. Nothing works! I love this device and have the brand new one coming in a week. But need to get this working. Thanks for any help.
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