Received my replacement camera today and installed with no issues. My "defective" camera was 5 months old and fell under the warranty for replacement. This seems to be the standard fix at this point so I feel like we will not get an absolute answer as to what caused the problem. The camera also stopped working on 3/20 which, if I remember correctly, happened to more than one customer. If this is the case, it would be reasonable to believe that a software or firmware update caused the issue. So I am apprehensive of this happening again!!! I will say that customer support was easy to deal with. I used the chat option and explained the issue, the troubleshooting steps, and my hope for a quick resolution. The tech did not waste time in going over the troubleshooting steps again and moved straight into shipping a replacement. I am ok with the replacement unless it happens a second time! Good luck to all others!!!
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aingalls12, you are not alone in your thinking. I have done the exact same troubleshooting steps you have done (except for making calls, which will be coming). Same light status in the open slots, reset not working. I too am also wondering if a firmware update is to blame. I realize this does not offer any solutions, just wanted to add that this is happening to multiple customers.
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