Philadelphia, Pa. problem started in early November for me. Purchased 2nd batter but within a few days both are drained. Being handicapped is frustrating as the location of my camera and solar panel require a ladder be placed on top step of 5 front door steps. I called CS and they told me the problem is a faulty solar panel and that I would need to obtain the serial number off the back of the solar panel. Crazy that the serial number for camera is printed on my receipt but not the solar panel. Now looks like normal that I risk my life every other day to pull out the batteries and charge them overnight. Great security system.......since camera isn’t activated when batteries are discharged and/or disconnected in order to charge them. TOTALLY unacceptable. Ring IT needs to revert back to firmware that was us e in September 2919.
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I am having the same problem. I noticed the change in the app that says to add a solar panel and also the fact is that I have to pull the two batteries out 2-3 times a week. Unfortunately both my partner and I are disabled and have to place a ladder on top step in order to keep pulling batteries out and putting them back in. Ring first told me the problem was with the WiFi and I had to purchase a WiFi extender. After spending an additional $140 for another device, still nothing. I attached a photo showing the health of my ring. Note the section at the top that says add a solar panel to charge battery
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