Okay, add me to the list. We bought ours in June 2018, and now we have "the crack" 18 months later. I called Ring and the customer service guy communicated the prepared script which included " I'm very sorry. You're out of warranty. I can offer you a 35% discount. I wish I could do more....". My old doorbell lasted 25 years. My samsung 8 cellphone, which gets 10 hours of daily use, is dropped 3 times a week is on year 4 and every feature still works . My ring doorbell, which I can now see, has been pressed just 47 times in 18 months. ...is broken. Seriously, stand up and do the right thing. Either its obviously a known defect...or planned obsolescence? Which is it? It cant be wear and tear.
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