Your advice to uninstall then reinstall the Ring app on cell phone: You failed to mention that you would also have to reconnect the camera to the internet. I tried your uninstall reinstall solution to fix right away to get video on criminal activity in progress. Now the camera isn't recording at all, and will not connect to our internet without me pressing the button top of the camera. Of course I cannot go out and do this until the people to be filmed have left the neighborhood. When giving this advice at any time for any problem - to uninstall & reinstall - please let us know that this may result in cameras not auto connecting to internet and may require a manual reset. Thanks.
... View more
This problem just started for me several days ago. A supervisor with overseas phone support had me delete and reset the motion zones. We determined that live view was working before doing this. It worked, but in 11 hours the videos again stopped appearing in history. I reset the zones again and this time videos loaded for only 4 hours. All cameras are functioning and connected to the internet. Since all of us only begin to have this problem in February, could it be a software update problem, etc. I have now emailed Ring with this problem, asking for U.S. support. When can we expect a solution from Ring? Our Neighborhood Watch is losing valuable activity needed to combat a drug house in our neighborhood.
... View more