I have an iPhone. I contacted Customer Service (who hung up on me twice) and went thru the process of re-booting my router. If I have to reboot, delete app / install app, reboot iPhone - this is not what I want. There was someone at the door, only got the notification after they rang the door bell. By the time I got the notice on my phone, tried to open the app to see who it was, and then having to go to the front door, they were gone. When I got the video, I got 30 seconds of choppy video and audio. This hardware does not work like the commercials. Having to move my router closer to the doorbell 2 is not possible nor do I want to reroute my cable. I have an extender but that did not help at all. Becoming very disappointed with this product. Maybe Ring should incorporate a stronger WiFi booster let alone have the signal go to my phone first, then the icloud.
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I see the same issues in regards to notification delays with no answers or responses. This must be a recurring problem with no solution. I am having problems with camera notification delays and the only answer from RING is to reboot everything from router to phone. And its not simple to disconnect the doorbell and move it closer to the router - did this first time in setting up the devdice and all was good. I'm concluding that RING has no answer to poor delay times - its not like the commercials or advertisements. This is based on m calling and asking for help and getting disconnected twice. Disappointed.
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