Chelsea_Ring, Please understand that I no longer try to go to the support as I find most of their solutions are either of the following. Try factory reset Wait for a solution This makes the support incapable of even the most mundane tasks. I am a minor software developer, and a Full Time Technology Engineer with over 40 years in Technology at some of the deepest levels of involvement. The behavior I get when calling them and being told to do the same steps I have already tried, as if I am someone incapable of using a phone, is a bit insulting. I have a much better Idea. Tell Ring (Amazon) to invest in good developers, have them work on fixing issues in the backlog rather than pulling features for 2-3 iterations, and get the software stable enough to make me proud I have it rather than ready to go get something else.
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I have also done all of the above steps. I have two chimes and neither of them can be changed any longer. I also did the following items. Changed wireless network (I have multiple routers and Internet connections so this was easy for me, I do not reccomend this for most) Factory reset all devices and connections Installed app and tried on: iPhone 11 Samsung Note 10 Samsung Note 9 Samsun Galaxy Tab 3 About the olny thing I have not yet tried is deleting my account, if I do that I may as well also try the competition to see how well they work, but I did like the security policy that Ring had in place (at least prior to Amazon Purchasing them) I wish they would just get this stuff stable rather than trying to get new features. New Features don't help if the device stops working. On the plus side, it has been a little better connecting to the doorbell from all devices lately. Still not quick enough though as I often have people walking away, but sometimes I can get them to come back. Needs to be about 3-5 seconds faster. I get off that horse now.
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