Update, I have resolved the issue. Here are some points that I learned that might help others. 1. Factory reset the Chime - little button on side, hold for 5sec. They say use a pin or paperclip but I just used a finger. 2. Unplug it, leave it unplugged 3. In app select add device, blah blah get to Chime, scan QR code 4. Plug in Chime, let it go from flashing quickly on the logo light to flashing slowly. this was the bit I wasnt doing, I think the Chime was on and looking for th eRing network services before I told the app about it, some form of timer/timeout happened, causing failure to complete device add. 5. If the App throws the 'the last time you tried to add this Chime you used this network < insert_your_wifi_name> - Do you want to use it again? ' - Choose No and then choose your network again from the list. This ensures you enter the PWD correctly 6. This worked for me, I had already ordered a new Chime as I thought I had a DOA. Its unfortunate you cannot see the device details until the device is added in your app, but the specs show a firmware of 1.1.27 . Once i got the Chime to see my network, got it added correctly there were some updates pushed to it, so I am not sure this was the original firmware that shipped on the device. Anyways, working now, pretty cool little device, customizable ring noises etc, worth installing. Process to get it registered wasnt fun.
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Same here. Just setup the entire Ring alarm system this weekend complete with Ring’s Retrofit connector for my hard wired sensors. All of that was super simple. Added a Ring Chime today ( just bought from Amazon) and it will_not_connect to my 2.4 WiFi. I’ve tried at least a dozen times. Fails. I’ve read everyone’s super helpful comments and I’m not too different from any of those situations. The only thing I can see is perhaps a missed step. Add device in app, scan QR code, THEN plug in Chime device and follow prompts. It ‘looks’ like the device add in the app is simply timing out. Pretty stumped here. Might buy another and try that. Feedback to Ring if they are listening. Don’t just move onto the Chime pro model and deprecate the Chime. It’s smaller, more subtle for hallways and if anyone bought an alarm kit to use with this they got a signal booster included. Plus the chime pro is just well not nice looking ( this forum blocked this post with the word u_gly In it lol) with 2 antennas. I’d hate to have to use that. Anyone know of a firmware version that works and a way to flash these to the most current ?
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