Sorry to hear that this is happening @Wudenheart ! Please ensure the Alarm Base station is well within range of the router, and not in an enclosed area or blocked by major interferences/ appliances. Also, I recommend connecting the Base Station to Ethernet if possible.
If this connection concern persists, please reach out to our support team, at 800-656-1918, for more in depth troubleshooting. Let us know how it goes! :)
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