All my cameras show current firmware. But not all cameras behave the same. I did talk to tech support (chat) and they told me to call in... what a waste of 1.5 hours. I wrote to tech support and they told me that cameras installed after Oct. 2019 would have the snap shot feature. But again, (5) of my (8) cameras have it and they were all installed in 2017. Not sure why they can't push down firmware or confirm it matches between all my cameras. From Support: Regarding your concern, Snapshot Capture is only available to selected devices that was set up last October 10, 2019. Only newly set up devices will have this feature available with support for existing devices coming soon.
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