Under certain conditions, images recovered from Ring Pro videos have severe blurring. By blurring, I don't mean pixelation, I mean the kind of blurring you get when you photograph a moving object with a too-slow shutter speed. In still photography, that can be an interesting effect. But for a security camera? It defeats the purpose of saving the videos! I have confirmed the WiFi bandwidth, verified internet connectivity, updated firmware, rebooted the camera, everything. Everything checks out. My porch lights provide 1500 lumens of light, only 300 less than Ring spotlight camera, but even with that supplemental lighting, the faces of persons walking towrads the doorbell are blurred that the person is allbut unrecognizable. Things that are not moving, both near and far, seem to be quite clear and free of blur. The Ring technicians tell me the Ring Pro device and its connectivity appear to be fine. I have to say, when you look at the video playing at normal speed, the blurring is not so obvious. I think our eyes and brains are programmed to ignore the blur. But if you look at the individual frames of the video, the ones that you would enalrge and provide to the police, the blurring is so bad you cannot see any distinguishing facial features. Has anyone else tried to isolate a single frame of a moving object from a low-light video? I've attached a sample frame of this problem. Ring tells me nothing is wrong, but this supposedly 1080 resolution image says otherwise. Any ideas?
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Sorry to hear about tthe stolen car. Unbelievable that the Ring Doorbell didn't record a thing. There are a couple of "features" of the Ring Doorbell that probably caused Ring to miss this crime: 1. The Ring Doorbell recognizes "motion" only if it persists for some minimum duration. This is to prevent spurious motions (like from birds, squirrels, leaves, etc) from triggering too many false alarms. If a thief is quick enough, Ring won't even make a recording. 2. The Ring Doorbell sometimes starts a recording only after a delay. There is no reason for this, it shouldn't happen, but it absolutely does, albeit intermittently. Poor connectivity and less than mid-day sunshine will make the problem worse. If a thief can operate in low light, Ring will give him extra time before starting a recording. The Ring doorbell is not really a security camera.
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