This has been mentioned by others but just adding kudos doesn't seem to be enough so pardon me for being redundant. I've owned the Ring Video Doorbell Pro for over two years and in that time two things have happened that I consider unacceptable. These are not "feature requests". They are "fix it" requests. First, when I installed it I could actually use it to answer the door. It was one of the reasons I bought it in the first place. As several others have said, the connection delay has become so bad that a feature that once worked well is now completely useless. I learned from reading this forum that there is another app (Rapid Ring) that solves this problem, at least for some people. (The reviews are mixed.) I don't want yet another app to keep up with. Please, fix the one that used to work. Second, the doorbell has gone offline a few times where it appears to have completely crashed. I don't mean it lost its connection. It just died. I have to completely remove/restore power to regain its sanity. That's not really my complaint. My issue is that the lack of any kind of notification means I cannot depend on this device. Obviously, it can't send a notification if it's offline. However, something should be polling devices to make sure that they are responding. If a device doesn't respond, send a notification. It takes essentially no network overhead to simply ask a device once in a while if it's still there. As it is, I am left to discover when the device has gone offline. Not knowing that a security device has gone offline dramatically weakens the security that it is supposed to be providing. By the way, if you use the app to try to connect to a device that is offline, the app reports that there is no internet connection. That is absolutely false and not helpful at all. The bottom line is that a device that worked well for me at the start, has become something that I can no longer depend on. So while new features are nice, if the basics don't work then all the new features in the world become totally meaningless. Please spend some time fixing the basics while you work on new features. Thank you.
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