Hi @uscpsycho. Since you have run into this concern before, would you mind reaching out to our support team directly? They'll be able to look at the device on your account to see why it is not connecting, as well as provide more advanced troubleshooting support to isolate what's causing this. You can give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what our support team suggests, as it can help others with similar questions or concerns. :)
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@Ham wrote: I understand that the whole company hardly maybe wrong. "But it does not matter in this case simply because Ring made an error and many users noted it." - Yes, it does matter. Many users noted an perceived error and they were INCORRECT. YOU were INCORRECT also Dec 2019. Even DMossEsq later admitted that he was incorrect. "The Ring must fix this error instead of wasting time on all these fruitless discussions." - You are being fruitless because Ring has ALREADY fixed and corrected this with Gen2. Ring Gen2 already got the solution for what you've been complaining about with the Gen2. That's what I've been trying to explain that to you, so please stop saying, "Ring must fix this error." Because IT IS FIXED with the Gen2. You wanted the Motion-detector ready immediately when you arm in the AWAY Mode . . . IT IS. The Gen2 Motion-detector IS READY when the AWAY arm countdown is completed. There is nothing to fix. They already fixed it. I'm repeating myself because you are not hearing it. "3 minutes of delay for motion sensor may be okay for Home mode and it is definitely much better than 30 seconds. But for Away mode it is absolutely unacceptable and must be fixed." - For AWAY mode, it is fixed for Gen2! Motion-detector IS ready when AWAY is armed for Gen2. Plus, you've never given a single example as to why the Gen1 is abolutely unacceptable. You haven't stated any examples, maybe because you can't think of a reasonable situation/example? "I am very busy and do not have time for these useless discussions. I submitted my opinion to RInd and it is company business to take the corresponding action or not." - Yes, submitted your opinion without any logical explanation as to why it is unacceptable. Very convenient you to just rant, without 'listening' to any other's opinions. You give no supporting examples . . . because you have none. The Ring company already has fixed you complaints with the Gen2. "I think I made what was necessary and will not waste time on this issue anymore." Good :)
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Sorry to hear about this experience @uscpsycho! At Ring we value your security and your privacy, which is why we've implemented features such as two factor authentication to keep your account secure. This is intended to work efficiently and securely.
The best first step here is to ensure VPN is disabled, and other apps on the mobile device are closed. Please also try this utilizing wifi only, as well as cell data only, on your mobile device to see if one connection is more efficient than the other. If you have android, try checking for any apps that might conflict with the Ring app. Removing and reinstalling the Ring app is a great way to ensure for optimal integration with your mobile device. I hope this helps! :)
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