One of two video doorbell pros I installed back on 2/20/2020 were stuck on that fw that was not updating right away (1.16.00272). One chat with support and two calls to support I was told that they had put my device mac address on the list to be addressed. I'm happy to report that 15 days later it is showing Up to Date and my snapshots are now working. So don't lose hope like I almost did. As others have been saying they will update eventually as long as support has gotten your device tagged on the master ticket they have for devices that need to have firmware update issue resolved. Good luck!
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One of my wired Spotlight CAMs recently had water enter the camera after fairly heavy rain with high winds. The water condensed on the inside, in front of the lense. I brought the camera inside and attempted to dry it out by intermitently heating it with a blow dryer. I was able to get some of the water out, but, after working on it for over a week, it still has some water that shows up as droplets inside on the bottom sensor. I have not had it condense in front of the lense again. I chatted with Ring support and they gave me a 50% discount code to replace the camera, which I have done. They said that the water most likely entered through the bottom. I installed the old camera at my daughter's home and it has been working fine. It still does have some droplets inside the bottom. We are starting to see winter weather and I will be monitoring the old camera. I recommend getting a cover for the camera. They are $11.95 on Amazon. I put one on the replacement camera and also sealed it with silicone caulk around the bottom.
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