One of my wired Spotlight CAMs recently had water enter the camera after fairly heavy rain with high winds. The water condensed on the inside, in front of the lense. I brought the camera inside and attempted to dry it out by intermitently heating it with a blow dryer. I was able to get some of the water out, but, after working on it for over a week, it still has some water that shows up as droplets inside on the bottom sensor. I have not had it condense in front of the lense again. I chatted with Ring support and they gave me a 50% discount code to replace the camera, which I have done. They said that the water most likely entered through the bottom. I installed the old camera at my daughter's home and it has been working fine. It still does have some droplets inside the bottom. We are starting to see winter weather and I will be monitoring the old camera. I recommend getting a cover for the camera. They are $11.95 on Amazon. I put one on the replacement camera and also sealed it with silicone caulk around the bottom.
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I am having the same issue. I did an online chat with Ring support. They remotely rebooted the device and that did not fix it. They suggested reinstalling the app. Nothing. They said that I have the latest firmware version and it shouldn't be a problem. I told them that I was concerned that it wouldn't recognize a future update and they said it would be okay. It shows the same thing with the Windows 10 app. I have two Spotlight Cams and they both report "up to date". Not impressed.
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