cancel
Showing results for 
Search instead for 
Did you mean: 

why is my ring door bell only recording for 10 seconds

Highlighted
New Neighbor

why is my ring door bell only recording for 10 seconds

Why is my ring door bell only recording for 10 seconds. It used to work longer but over this last couple of months now all are only 10 second clips which is useless.

9 REPLIES 9
Highlighted
Community Manager

Re: why is my ring door bell only recording for 10 seconds

Hi @cbrow62! Your Video Doorbell should certainly record for longer than that, however, depending on your device model there are features that can alter this. The best first thing to check here is your recording length. 

 

To adjust the video recording controls, follow these instructions:

  • Open your Ring App
  • Tap the device you wish to adjust the video recording length for.
  • Tap Device Settings.
  • Tap Video Settings.
  • Tap Video Recording Length.
  • Tap Max Recording Length and set the control to your desired recording length.

Check out our help center article about recording length, for more information. I recommend also visiting our motion stop help center article, as this feature is intended to save battery. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

I have this same issue! My settings are set to record the maximum length and it still does not!
Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

I too have this problem. I have changed to max and it only does 10 second recordings which does not help at all.
Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

Add me as another person who is unable to get my Ring V1 to record a motion event for longer than about 10 seconds. It sometimes varies between roughly 10 seconds and 20 seconds but it doesn't appear to make a difference when I try to set it to record for longer in the app. 

 

Can somebody from Ring see if this is an issue in the app that can be resolved for us?

Highlighted
Community Manager

Re: why is my ring door bell only recording for 10 seconds

Hi @Capsfan84In this case it may be best for you to reach out to our support team directly, as this a neighbor-to-neighbor support forum rather than a direct line to support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

Me too....as soon as the last update was finished....10 seconds..the thing is.  10 seconds isnt even an option ....15 seconds to 120 is the choices.  Bug, glitch....f

Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

Mine only records 10 secs also
Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

Hello,

   I had the same problem. Try turning off the Advanced Motion Detection and ensure your recording length is set to your desired length. I hope that works for you.

 

Jason W.

Highlighted
New Neighbor

Re: why is my ring door bell only recording for 10 seconds

checked all that out and it is not on. there isnt even an option for 10 seconds. Ive played with the settings for all the time lengths allowed and its the same ....10 seconds, or, sometimes a whopping 11 seconds will pop up.