I'm new to Ring - I have a ring doorbell 2 and a stick up cam installed. I see videos, get alerts, etc. I can see snapshots in my timeline but when I download a snapshot on my iphone, I am unable to find where the snapshot is stored?
On my Mac, I don't see any option to download snapshots, just videos.
Thanks. I apologize if this has been previously answered but I can't find it if so. Neither does a website produce anything.
Great question @mdgarnett! To download a Snapshot follow these instructions:
Also, check out our help center article about Snapshots to learn more about sharing, reviewing, and using Snapshots. I hope this helps!
Unfortunately, the answer does not address the question. I also want to download a video from my ring. I hit share and then the download arrow and the file says it is downloading and then that download window disappears and there is no hint given as to where on my iphone I should look to find the file I just downloaded. I have checked the files app and there is nothing there. Where else on an iphone would the Ring App put a downloaded file? I don't know where or how to access it now that it is downloaded.