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watch a video recorded while the plan was not active

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New Neighbor

watch a video recorded while the plan was not active

Is it possible to watch a video recorded while the plan was not active? I activated my plan I day later and I can see that my ring doorbell identified the motion. Thanks
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Community Manager

Re: watch a video recorded while the plan was not active

Good question, @moura2k! At Ring we value your security and your privacy. For this reason, we do not save any videos on your account unless you request such through a subscription. If at anytime a plan lapses, or if your trial ended and you have not subscribed yet, no recordings are saved. Although you can see the event, the recording itself would not be stored anywhere for it to be restored, as all videos are deleted once subscription is cancelled, lapses, or if no subscription was active. Feel free to check out our help center article for more information on Protect Plans and recordings. Smiley Happy 



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Highlighted
Community Manager

Re: watch a video recorded while the plan was not active

Good question, @moura2k! At Ring we value your security and your privacy. For this reason, we do not save any videos on your account unless you request such through a subscription. If at anytime a plan lapses, or if your trial ended and you have not subscribed yet, no recordings are saved. Although you can see the event, the recording itself would not be stored anywhere for it to be restored, as all videos are deleted once subscription is cancelled, lapses, or if no subscription was active. Feel free to check out our help center article for more information on Protect Plans and recordings. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post