Hey @wally1964! The first thing I recommend checking is that the battery is charged (if battery powered), or that power/ wiring is sufficient (if voltage powered). Once confirmed, try performing another setup close to your wifi router to ensure the signal is strong.
If your Doorbell continues to fail setup, try reaching out to our support team who can troubleshoot more in depth with you.
I've had this same problem. The doorbell that I've had for about a year stopped working. It is wired up, not on battery, and the doorbell itself has a strong tone. When I push set up twice, I get a message that says that "there seems to be a problem with the internet;" yet my phone is getting 4 bars at that exact spot. I've rebooted my router twice, to no avail. Do these things just fail that quickly?
I am having the same problem as you. I installed the Ring 2 doorbell yesterday and am getting the message that there's a problem connected. I am thinking i need a wifi entender, but will try calling customer support 1st to troubleshoot.
Please give our support team a call, as this seems it may need a bit in depth troubleshooting. Thank you!