i tried to answer a ring call today and was asked to log in to the app. I'm now logged in with the details i used to register the first time - and my doorbell has vanished from the app. i can't see it to delete and reinstall, and ringing the doorbell no longer triggers a notification. it's just basically a useless brick at this point.
My video doorbell was working fine, but has recently disappeared from my dashboard. Now the app just asks if I want to setup a device, then says the device is still registered to its owner, which should be me. Have I been hacked?
Hi neighbors -- which app/phone are you using? If you go to the hamburger menu on the left side of the app, and click 'Devices' what shows up? Please also confirm that you are signed in with the correct email address and account information.
I am also having the same issue where the ring device has disappeared from the app. If I try to add it again I get the message that this one is already registered. It is a Ring Video Doorbell which is probably 4-5 years old. I verified that I am siged into the app and if I look under devices... nothing shows listed it just opens to 'Add a Ring Device'. This just happened within the last week. Up until then I have never had a problem.
Can you help me?