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ring doorbell 2 stops working until I take the battery in and out.

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New Neighbor

ring doorbell 2 stops working until I take the battery in and out.

Ring doorbell 2 stops working occasionally. Can not press the call button, or see live view. When I take the battery in and out, everything works fine again.
Has good wifi, no changes with cables or anything else.

1 REPLY 1
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Community Moderator

Re: ring doorbell 2 stops working until I take the battery in and out.

Hi @Heine! In addition to the steps you've covered, I recommend also checking the battery level. Removing and reinserting the battery is the process of power cycle, and is a great step to resolving any operational concerns. The cause of these concerns can be related to network, power, mobile device, or even environmental factors. As you mentioned having adequate wifi resources, it is great to also check the signal strength. Check out our Community post about RSSI for tips on optimizing this signal strength. 

 

Although you mentioned a power cycle seems to resolve this, if this occurs again, please also check mobile device variables such as vpn, connection efficiency, other apps open, and if the Ring app has any updates available. Feel free to let us know how this goes! Smiley Happy 

 

 



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