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ring doorbell 2 community

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New Neighbor

Re: ring doorbell 2 community

I've already done this. It seems to be working. Oddly enough, I didn't turn it off on my wife's phone and hers is working ok now.
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New Neighbor

Re: ring doorbell 2 community

My Ring 2 has very low output on the doorbell speaker. I have tried several Android devices and tried using Amazon Alexa. The person speaking cannot be heard unless you are about 1.5-2FT away. Very disappointed by the peformance.

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New Neighbor

Re: ring doorbell 2 community

Yes I agree... terrible. What’s the fix?
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New Neighbor

Re: ring doorbell 2 community

The first step is Ring recognizing that there is a problem. They can likely adjust the gain in new firmware.
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New Neighbor

Re: ring doorbell 2 community

Turn off event history timeline
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New Neighbor

Re: ring doorbell 2 community

That setting is probably specific to the device you are using to answer the door. I tried it and it does not fix the volume issue.

 

I also use Alexa to answer to door. You can hear quit well from the Alexa but the person at the door cannot hear you.

 

I have had both Ring and Ring 2 behave exactly the same.

 

This is a Ring firmware issue. The bell sound is plenty loud, just not the voice output.

 

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To start.:

  1. Turn off "Event History Timeline"  under "New Features"
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New Neighbor

Re: ring doorbell 2 community

spent a few hours on phone with support a few months ago, still same issue. Was never corrected on that call and I have just basiclly given up trying to talk to people. This is a real issue and doesnt make sense since the doorbell chime itself is nice and loud. No reason the voice shouldn't be as well.

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New Neighbor

Re: ring doorbell 2 community

"No reason the voice shouldn't be as well."

I concur. The question that I have is Ring support participating in this forum or are we talking to ourselves, singing to the choir?
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New Neighbor

Re: ring doorbell 2 community

"singing to the choir? "

 

probably.

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New Neighbor

Re: ring doorbell 2 community

I've been dealing with this issue since May. I've been following this forum since. There use to be a moderator, but the read and repeat probably got old.
I suggest putting out reviews to every review forum out there . Which explains to others that the ring does NOT work properly ... for talking to the person ringing the bell. This is an on going issue....same complaint, same ineffective fix, same " we are aware and working on the problem". This forum is to ring customer relations. Let's get this information out to the public in a big way Post public negative rating reviews everywhere hopefully people will stop buying it.