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ring doorbell 2 community

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New Neighbor

Re: ring doorbell 2 community

I haven't had a chance to call support yet, I've just been answering the doorbell by going out to the caller. Most of my and my families devices are Samsung, I'm wondering if it's a common denominator. I must check it with another Android brand and also with an iPhone...could be a week or so before I get a chance to check it all out.

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New Neighbor

Re: ring doorbell 2 community

I have exact the same issues as described above!

New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use!

 

The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder.

 

This seems to be a samsung specific problem, and there exists at least on temporary solution (which imprives the speaker volume  a lot, but not as much as it should be).

 

see here in the samsung forums they are discussing the issue here: 

https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-rin...

 

The fix is on the bottom of page 3 and following.

This audio problem is due to how samsung handles the microphone processing, and a change RING did with introducing the "event history timeline" feature. turn this new feature off in the RING app and the audio is much improved!!

 

I think whats going on is the following:

ring app uses different microphone API (or audio interface) settings if you are using the app with or without the timeline viewer. with the viewer, some of the newer Samsung phones have problems in microphone processing, maybe due to the two mics for noise cancellation. The "old" RING interface uses an other method of getting the phones microphone input as the new RING rinterface will do.

 

So the problem relates to RING and Samsung. They both would be able to fix it. Samsung has to work on the noise cancellation, RING app has to be redesigned to use the same audio method as before the new "timeline event viewer".

 

Hope this helps, as to figure that out was very stressfull to me, and at least I'm glad that it is not hardeware related and there is a temporary "improvement-fix" (as even with this method the sound is less loud than using a iphone or any other brand, and you lose the comfort of the new timline viewer...)!

 

A method to check: even on the video recordings the own voice is very low, after disabling the timeline-event viewer the sound in the videos would much improve... This is the proof that the problem comes from the mobile stream which the app delivers!

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Community Manager

Re: ring doorbell 2 community

Hi neighbors, can you all please try deleting and re-adding the Ring app. Then let me know if you notice any audio changes with the Timeline Feature turned on.  Thank you for being great neighbors! 

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New Neighbor

Re: ring doorbell 2 community

Hi Riley,

 

I just did the uninstall/reinstall and activated the timeline feature...audio was terrible from my Galaxy S9+ and barely audible. I deactivated the timeline feature and tried again...audio was much improved and this can be seen and compared in the recordings.

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New Neighbor

Re: ring doorbell 2 community

Hi Riley,

 

I did this a few times during my investigations (see above), but did it again now due to your request! 

The result stays the same: When using the timeline feature, the audio quality is horrible compared to timeline feature turned off! Even then it is sub-par, but this has to be taken care from Samsung.

 

The timeline feature is definitely broken, and unusable at the moment for a lot of Samsung users if they want to communicate over their ring-device! 

This is a pitty, because the timeline view is much more comfortable to use... so please make a fix asap!!

 

If you have additional questions or things to try just let me know!

 

Thanks' and best regards ,

Markus

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New Neighbor

Re: ring doorbell 2 community

I got the same results here after reinstalling the app on my S10 plus and S8. I downloaded the Ring app on my old iPad and also on my computer. Both tested out fine.
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New Neighbor

Re: ring doorbell 2 community

Additional info for Riley and others experiencing this problem:

 

I now installed the latest Android App update from Play-Store (V3.15.1) and the problem stays the same!

 

Although:

It seems to be that the audio quality with timeline feature turned OFF improved a little (it was working before, but not as loud and clear as on non-Samsung phones). It is still not on-par with the audio from other devices I know, but its definitely acceptable.

 

But:

With timeline feature turned ON, the audio is still unacceptable!

You can hear who is talking to you ok, but the app still does not aquire a correct microphone stream from the phone, therefore the person in front of ring wouldn't understand the app-user!! Its WAY to quiet to be understandable. The "proof" that this is an ring-app problem is that the audio in the videos show exact the same behavior... The recordings are much less loud on the app-person side as on the ring-person side, WHEN timeline feature is turned ON. If OFF then the loudness is almost ok!

 

Sorry if I tell things multiple times, this is because I want to get sure you understand what our problem is, and should be not meant arrogant from my side...

 

Thank you for your work and efforts, please keep on helping us!!

 

Thank you and best regards,

Markus

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New Neighbor

Re: ring doorbell 2 community

The Ring audio problem on our Samsungs was the final straw.  We bought new iPhones today.  Can't wait to try them when they ship Thursday Smiley Happy

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Community Manager

Re: ring doorbell 2 community

Thank you all for working together on this. Your combined obervations and details on steps taken really is very helpful in finding a solution for everyone. @palolake , if possible, can you share to this thread a video example of two way audio on the Samsung and one from your new IPhone? Also, @ML1504 , examples of audio difference when the Timeline feature is off versus on, would be great if obtainable. While it looks to be isolated to Android, and more commonly Samsung, we will always look into what we can from our side.



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New Neighbor

Re: ring doorbell 2 community

Having found this forum has given me some answers to my audio problem. I have an LG phone and if I enable the timeline ability, the audio get sent using the phone audio volume setting and is VERY low. If I disable the timeline function, the audio level is set by the "in call volume" slider and is much, much louder. Hope this can RING troubleshoot this problem even more.