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ring doorbell 2 community

New Neighbor

ring doorbell 2 community

Recently bought and installed a Ring video doorbell2. The installation and setup went fine. Overall it's performing great. The issue I'm experiencing is in testing I have found that the speaker volume on the unit is very, very quiet. 
As in if I were to use the two-way chat function when someone Rings My doorbell, I would be able to hear them fine, but the caller can't hear me on the outside. Ring 2's actual volume is almost unintelligible because the volume is so low.

 

I would use this feature very often. Ring engineer can fix this issue. 

Anybody else has the same experience with the Ring 2?




255 REPLIES 255
New Neighbor

Re: ring doorbell 2 community

Same issue for me, the speaker volume is laughable

New Neighbor

Re: ring doorbell 2 community

I own 2 and am running into the same. I'm surprised there's not a class action lawsuit for false advertising.
Community Manager

Re: ring doorbell 2 community

Hello Neighbors, sorry to hear that you are having audio concerns with your two-way talk. Has it always been this way for your devices? Are you hearing feedback or is it just quiet? Would you be open to adding a Ring video share link here for us to see what is occurring?

New Neighbor

Re: ring doorbell 2 community

Yes, the volume on my Doorbell 2 is extremely low. When the button is pressed the chime sound at the Doorbell is a good volume but the voice audio volume is very low, sometimes the caller does not hear it and at times they have to put their ear up close to it. Can adjusting the volume of the voice audio be added to the App, this would help for locations such as busy streets or roadways where there is a lot of background noise.

 

The uploaded video is from a postal delivery yesterday, the postman can not hear me talking to him and there is audio dropout right at the start of the clip.

Community Manager

Re: ring doorbell 2 community

Thanks for sharing the video, @Rubberbandit  . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. 

 

@TGUNN1982 , @rickytenzer  and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much!

New Neighbor

Re: ring doorbell 2 community


@Riley_Ring wrote:

Thanks for sharing the video, @Rubberbandit  . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. 

 

@TGUNN1982 , @rickytenzer  and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much!


Hi Riley, thank you for looking in to this. My current Doorbell 2 is installed just 1 week, the original 2 units I had were installed at the same location and they all shared the same volume issue since first install in September 2018. I have used a Galaxy S9+ with all the units and its currently running Android 9 and the Ring App version is 3.14.1

 

I have not reset the phone since I got it in June 2018 though I did an OS update to Android 9 in early February this year, it had no effect on the Doorbells audio either way.

Community Manager

Re: ring doorbell 2 community

@Rubberbandit, thank you for sending over these details, this helps. Since it sounds as though it is all devices, which is a little different than being Doorbell specific. If you give our support team a call  at 1(800) 656-1918 they would be able to take a further look at what could be causing low volume across all devices for this amount of time. 

New Neighbor

Re: ring doorbell 2 community

Could they help?  We have the same problem and they thought it was our phones.  We have Samsung Galaxy 8s.  We were on with customer service for hours and it didn't help.

New Neighbor

Re: ring doorbell 2 community

I haven't bothered with the video because you'll just see somebody saying "what?" because they can't hear me on either doorbell. This is happening on both my Galaxy S10 Plus and my wife's phone which is a S8. When I first got the doorbells (x2) I was using a Note 9 and was having the same issue. I have noticed that the audio goes through my Bluetooth when I'm watching non live past history videos. As soon as I start a live stream the audio goes to my phone instead of my Bluetooth. I thought that was odd.