@Riley_Ring wrote:
Thanks for sharing the video, @Rubberbandit . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset.
@TGUNN1982 , @rickytenzer and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much!
Hi Riley, thank you for looking in to this. My current Doorbell 2 is installed just 1 week, the original 2 units I had were installed at the same location and they all shared the same volume issue since first install in September 2018. I have used a Galaxy S9+ with all the units and its currently running Android 9 and the Ring App version is 3.14.1
I have not reset the phone since I got it in June 2018 though I did an OS update to Android 9 in early February this year, it had no effect on the Doorbells audio either way.