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ring doorbell 2 community

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New Neighbor

Re: ring doorbell 2 community

I tried to talk to person at my door - they said they could barely hear me.

This "feature" is a failure.
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New Neighbor

Re: ring doorbell 2 community

Ring replaced the hardware and it still doesn't work so  for me it must be software related and the promise of a fix in the next update is not true. I have emailed my contact but have had no reply, suprise suprise....

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Neighbor II

Re: ring doorbell 2 community

No email support right now for English...
What are the current hours of operation for Support?
Support hours have been reduced until further notice. We are no longer offering English email support. For the time being we will continue to offer French, German and Dutch email support per the hours listed below.

Read more here.Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
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New Neighbor

Re: ring doorbell 2 community

I installed four ring doorbells for myself and neighbors. The volume at the doorbell is extremely low and most cannot hear. We used an android phone, Apple iPhone XR and an Amazon Show. This has to be a common problem. The booklet doesn’t explain if it is possible to increase the volume at the doorbell
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New Neighbor

Re: ring doorbell 2 community

Same issue here.
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New Neighbor

Re: ring doorbell 2 community

Hi, did you fix your problem with the 2-way audio being quiet? If not then I just sat for 2 hours trying to work out why I sounded so quiet when I spoke through my new Ring 2, then I found the speaker at the bottom and realised I hadn’t peeled the sticker off it! Soon as I did that and tested it I almost deafened myself haha it definitely works now
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New Neighbor

Re: ring doorbell 2 community

It isn’t just a low volume issue, there is significant distortion on both ends, and at night there is a hum caused by the infrared leds. The mic is turned up so sensitive that it picks up electronic noise from the device itself. Then if you talk to someone at the door, they can’t hear you and you hear an echo of yourself. I had 2 devices with the same issue and was given the run around. I fixed it by cutting my losses and buying an Arlo which works exactly as it should. Ring lost me as a customer
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New Neighbor

Re: ring doorbell 2 community

Hi

this is how I made my speaker volume louder, it's not perfect but people can now hear me when I talk to them, someone else said about this idea (a previous reply in this  post) but they didn't really clarify the proscess.

1) remove security screw from bottom of ring doorbell 2

2) remove fascia (normally black or silver)

3) look at the inside of the fascia and you will see a black sticker on your left and on your right, these stickers cover speaker vents (I assume it's to stop rain through speaker vents) peel these stickers off and reverse steps above.

 

my volume has definitely increased...........

*******I have included an image to show stickers *****

 

obviously you do this at your own risk and would probably void warranty .

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New Neighbor

Re: ring doorbell 2 community

I have had this audio problem for over a year now and it is present on all the Ring Doorbell 2 units that I have had (3 in total). I had given up on getting any satisfaction from Ring in being able to fix it and just used it without the ability to talk to a caller. 

 

Yesterday I tried it again with my Galaxy S9+ and the usual low crackly and broken volume at the Doorbell and on my phone was still present. Out of curiousity I connected a set of wireless headphones with built in mic to the phone by bluetooth and immediately the audio on the phone and at the Doorbell was perfectly clear and loud enough for the caller to hear me even over background road traffic. When I disconncted the wireless headphones the audio returned to being broken, crackly and too low to be heard by the caller. 

I haven't tried it with wired headphones but I suspect they will work as well. I wouldn't call this a Fix but rather a Work around that seems to work for me. Interested to see if it works for others with the same audio problems.

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New Neighbor

Re: ring doorbell 2 community

Do you have pictures of where the speakers is?
I have iPhone X and visitors can’t hear me, so annoying, might as well buy the cheap door bells from China!!