@Jennifer_Ring
Here is a video of my doorbell: https://youtu.be/WAVf6OQGg_w
My wife and i both have iPhones, an X Max and an 11. We both have v5.19.1 of the Ring app, and this video was taken after a fresh device reset.
As you can see, I start the video from just inside my doorway. My wife is speaking through the Ring and already she can’t be heard. She is switching between two-way and one-way audio while speaking.
I stepped out to the top of my front steps, which is about 5 feet from the doorbell and as far away as I would reasonably expect someone to be able to hear, even though the Ring commercials show burglars hearing the device from at least 20 feet. I can hear the tinny buzzing of the speaker but cannot understand the voice. I step halfway closer, still can’t understand.
Finally, with my phone right up against the Ring, I can discern it as a voice. I can understand her now, but probably because I know what she’s saying.
Please advise.