Ring doorbell 2 community

I want to add my voice to the chorus of complaints in this thread.

I have the exact same problem. It isn’t the phone, it isn’t the WIFI connection (I have a Gigabit Fiber and I can get nearly 500 gbps throughput at the door on my phone).

This is a problem with the RIng 2 doorbells. They are defective and Ring refuses to own up to it. It is a shame, because I just purchased the Ring alarm system, so I am screwed.

It could be a manufacturing or hardware problem, which would explain the refusal to fix it, as there wouldn’t be a matter of a simple firmware update. If the hardware is defective, the only remedy is to replace the units with working ones - never going to happen.

Does this work for ANYONE AT ALL? Can someone chime in and say “yeah, my Ring Doorbell 2 speaker volume is working just fine”

By the way, I have an iPhone, with the latest iOS. My NEST camera works just fine.

Maybe I should have gone with NEST.

Mine too. It was working now not

We just installed the ring 2 doorbell and you can barely hear the individual outside. Do you have a fix for this?

Our visitors can barely hear us when we speak to them from our cellphones. Can the volume be turned up so we can be heard better? Very disappointed

I tried to talk to person at my door - they said they could barely hear me.

This “feature” is a failure.

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Ring replaced the hardware and it still doesn’t work so for me it must be software related and the promise of a fix in the next update is not true. I have emailed my contact but have had no reply, suprise suprise…

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No email support right now for English…
What are the current hours of operation for Support?
Support hours have been reduced until further notice. We are no longer offering English email support. For the time being we will continue to offer French, German and Dutch email support per the hours listed below.

Read more here.Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

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I installed four ring doorbells for myself and neighbors. The volume at the doorbell is extremely low and most cannot hear. We used an android phone, Apple iPhone XR and an Amazon Show. This has to be a common problem. The booklet doesn’t explain if it is possible to increase the volume at the doorbell

Same issue here.

Hi, did you fix your problem with the 2-way audio being quiet? If not then I just sat for 2 hours trying to work out why I sounded so quiet when I spoke through my new Ring 2, then I found the speaker at the bottom and realised I hadn’t peeled the sticker off it! Soon as I did that and tested it I almost deafened myself haha it definitely works now

It isn’t just a low volume issue, there is significant distortion on both ends, and at night there is a hum caused by the infrared leds. The mic is turned up so sensitive that it picks up electronic noise from the device itself. Then if you talk to someone at the door, they can’t hear you and you hear an echo of yourself. I had 2 devices with the same issue and was given the run around. I fixed it by cutting my losses and buying an Arlo which works exactly as it should. Ring lost me as a customer

Hi

this is how I made my speaker volume louder, it’s not perfect but people can now hear me when I talk to them, someone else said about this idea (a previous reply in this post) but they didn’t really clarify the proscess.

  1. remove security screw from bottom of ring doorbell 2

  2. remove fascia (normally black or silver)

  3. look at the inside of the fascia and you will see a black sticker on your left and on your right, these stickers cover speaker vents (I assume it’s to stop rain through speaker vents) peel these stickers off and reverse steps above.

my volume has definitely increased…

*******I have included an image to show stickers *****

obviously you do this at your own risk and would probably void warranty .

I have had this audio problem for over a year now and it is present on all the Ring Doorbell 2 units that I have had (3 in total). I had given up on getting any satisfaction from Ring in being able to fix it and just used it without the ability to talk to a caller.

Yesterday I tried it again with my Galaxy S9+ and the usual low crackly and broken volume at the Doorbell and on my phone was still present. Out of curiousity I connected a set of wireless headphones with built in mic to the phone by bluetooth and immediately the audio on the phone and at the Doorbell was perfectly clear and loud enough for the caller to hear me even over background road traffic. When I disconncted the wireless headphones the audio returned to being broken, crackly and too low to be heard by the caller.

I haven’t tried it with wired headphones but I suspect they will work as well. I wouldn’t call this a _ Fix _ but rather a _ Work around _ that seems to work for me. Interested to see if it works for others with the same audio problems.

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Do you have pictures of where the speakers is?
I have iPhone X and visitors can’t hear me, so annoying, might as well buy the cheap door bells from China!!

Same issue ‘hear’. It’s a key feature and nobody can hear me.

Having same issue im using a note 20

What is strange is it’s only just started happening recently, we have had our doorbell for a while now with no issues and then the other day the delivery driver had problems hearing us over the doorbell.
I have a feeling a firmware update or recent software update has caused this as this has only just started happening unless the unit has become faulty.

After a year of using the Ring DB2 I’m moving on to a different doorbell brand. Because of the long delays between the DB2 button being pressed and the wifi chimes throughout the house sounding and my phone going off as well as the audio issues, I’m done. I am keeping my 6 Ring stick up cams and my subscription for now.
My new doorbell sounds multiple indoor wifi chimes immediately without the round trip delay to the cloud and back. The very clear audio connection is working in less than 2 seconds via a conventional phone call. The video connection takes a couple more seconds. Beats the DB2 that can take 10++ seconds before anything happens.

Ring needs to reevaluate their architecture that does not use an in-home hub for time critical functions.

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I have had this issue since I purchased it and have tried on multiple IOS devices to see if it was the device but it happens on all of them. Nobody can hear me at the door, but when I playback the video I am loud and clear on there, so the issue definitely points to speaker volume on the doorbell.

How do u do that? Been having same problem. When answer doorbell . Cant hear caller