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ring doorbell 2 community

New Neighbor

Re: ring doorbell 2 community

I just bought a Ring Doorbell 2 and set it up.  As far as I can tell the speaker volume is fine.  When I tested it with the iOS app, I could plainly hear what I was saying from a few feet away.   It might be hard to hear it on a noisy city street, but in the suburbs it seems to work well.  As such I'm thinking the issue people are having may be on the sending side, not the doorbell speaker itself. 

My biggest issue with the Doorbell 2 is that the motion detection is all over the place.  Sometimes I get videos of cars driving by, other times I don't get videos until someone is right next to the door. 

New Neighbor

Re: ring doorbell 2 community

" It might be hard to hear it on a noisy city street, but in the suburbs it seems to work well. "

Suburbs here, multiple devices including Alexa tested. Not fine unless you have beyond excellent hearing. My girlfriend has superb hearing and she can barely make out the conversation at arm's length. The commercials show people running awake from 30 feet after someone pipe's up on the Ring remotely.

If you fine-tune your motion settings (running the motion wizard, and carefully read the instructions when running the wizard) you should not see false motion detection.

Highlighted
Jsd
New Neighbor II

Re: ring doorbell 2 community

The issue with iOS appears having fixed two weeks ago.
New Neighbor

Re: ring doorbell 2 community

I am experiencing the same issue where the person at the door can barely hear what i am saying. Were you able to fix the problem? if yes, how? Thank you

Community Manager

Re: ring doorbell 2 community

Hi neighbors - I hope everyone is having a nice day. 

 

I have continued to watch and monitor this thread and have sent the appropriate information to the team. The team will continue to look into this, as a fix was pushed but clearly some neighbors are still experiencing this. 

 

We need your help, though, to diagnose what may be going on and determine the appropriate course of action to take. 

 

It seems that most of the complaints are specific on Android (thank you to the neighbors who share as much information as possible -- this helps the team tremendously). However, can we get more description as to what is going on? Does this happen only when two way audio is enabled (when pressing the green button)? Does this seem to happen from your side or from the person outside?

 

I need to know :

  • What phone you are using and the version 
  • Have you performed the proper troubleshooting with the team to ENSURE it is not WiFi/phone connection related?
  • What happens when two way audio is enabled vs NOT enabled (pressing the green 'talk' button)
  • Can the person outside hear you?
  • Is it a 'muffled' sound, soft sound, screech, choppy, etc?
  • What Ring device is this on?
  • As always, video examples are extremely  beneficial  to the team. 

Please be kind and revisit the Community Guidelines when answer the thread. I will not take any trolling or harrassment and please remember that this will not be fixed over night. The team needs to figure out exactly what is going on and HOW. Please also remember that we need to work together in order to resolve this and we can only do that if we gather information as requested above.  Thank you. 

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New Neighbor

Re: ring doorbell 2 community

I had to return my first ring doorbell 2 due to it filling with condensation. The replacement is fine. But I have the same issue with 2 way voice on both devices. I have 2 stick up cams and the sound is perfect. I’m actually thinking of returning my doorbell and buying an alternative brand.
New Neighbor

Re: ring doorbell 2 community


@Jennifer_Ring 

Here is a video of my doorbell: https://youtu.be/WAVf6OQGg_w

 

My wife and i both have iPhones, an X Max and an 11. We both have v5.19.1 of the Ring app, and this video was taken after a fresh device reset.
As you can see, I start the video from just inside my doorway. My wife is speaking through the Ring and already she can’t be heard. She is switching between two-way and one-way audio while speaking.
I stepped out to the top of my front steps, which is about 5 feet from the doorbell and as far away as I would reasonably expect someone to be able to hear, even though the Ring commercials show burglars hearing the device from at least 20 feet. I can hear the tinny buzzing of the speaker but cannot understand the voice. I step halfway closer, still can’t understand.
Finally, with my phone right up against the Ring, I can discern it as a voice. I can understand her now, but probably because I know what she’s saying.

 

Please advise.

New Neighbor

Re: ring doorbell 2 community

We have the Ring Doorbell Pro.  Installed it 3 years ago.  Exterior speaker volume was great in the beginning.  However, over the course of the last year we have noticed a marked decrease in the volume quality outside.  We use several different devices, both iOS and Android, to communicate with our Ring Doorbell and it makes no difference in regards to the speaker volume on the Ring device itself. 

 

I was hoping to find a solution online but it looks like many other consumers are experiencing the same issues and no "fixes" have been created.  This seems like an issue that may have happened somewhere in the last year with a firmware upgrade.  

 

It needs to be addressed and corrected as it does no good t leave a "two way" conversation that really only works one way.

Sb2
New Neighbor

Re: ring doorbell 2 community

Yes exactly the same problem, it is simply not possible for anyone to hear anything unless the have there ear right up to the device.
New Neighbor

Re: ring doorbell 2 community

Yup, I tried mine the other day and the person just looked at the camera oddly. Asked them later and theh said they just heard a low voice with crackling. Come on Ring, what's the issue here? My cell phone has a better speaker.