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ring doorbell 2 community

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New Neighbor

Re: ring doorbell 2 community

Quick update. I received a call from tech support. We rebooted my router, reset the firmware on the doorbell,   re-added the doorbell to the Ring app, and tested. I shared my doorbell so that he could answer my doorbell remotely. The conclusion was drawn that there is something wrong with the doorbell.

I mentioned the fact that when you press the ringer from outside, the chime sound is quite loud. Depending on how the embedded micro is wired to the amplifier (i.e. chime is just raw audio, voice is using the same audio/amp) then this suggests a firmware (software) issue and not a hardware issue (ex. bad speaker). The support person said that they have seen a strong chime and weak voice audio in the past.

In any case, a new unit is being shipped. I will report back after testing. I am not hopeful that a new unit will address the problem but I am willing to participate in the debug attempt.

Just as a test I recorded a pre-prepared audio file and connected my Alexa to the doorbell. The phone was held at the Alexa unit. I then created another recording outside, at the same distance that I used inside.

See links to MP3 files here:

 

At the Alexa:

https://drive.google.com/file/d/1ThXVyrlRUkURsQhmN9FVURn9-ZXB7drQ/view?usp=sharing

At the Ring doorbell:

 

https://drive.google.com/file/d/16VaWbsryLryeE-9mtBZ2mtqhY865tNzJ/view?usp=sharing

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New Neighbor

Re: ring doorbell 2 community

When I first reported this problem with my Doorbell 2 back in June, I noted that the 'Chime' audio was loud at the Doorbell but the audio from my phone was considerably muted. I have had 3 different replacement Doorbells (for a separate issue with Deco mesh access points) and all have performed identically in that the phone audio is so weak that it is inaudible to the caller unless there is zero background noise or the caller places their ear up against the Doorbell. I don't hold out any hope for you unless they have sent you a product with new hardware or firmware that actually works.

 

I begrudingly paid my subscription knowing that this issue has persisted now for over 1 year.

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mq
New Neighbor

Re: ring doorbell 2 community

I've been following this forum for while and it seems to be that it is an unfixable problem. It's not only Samsung as I've posted before, I have a LG G7 and can't hear from the door bell unless it is very quiet outside. Not sure of my wife's iPhone, but if this is an android issue, it's time to move to another product. I've tried the "turn off time line" trick, no go. I've tried changing the noise canceling function on my phone, no go. Reset the door bell, removed, and reinstalled the app with no change. Even my ring stick up cam has a very low volume. I have half a year left on my ring protect subscription but it might be time to move along to something better. I have a Nest cam for 24/7 recording, but the latency is too long for proper door bell use. Someone let me know if you come across any good doorbell cam with a short delay and good service.
F50
New Neighbor II

Re: ring doorbell 2 community

Can we get the status of this issue at Ring? It would be good to know if engineers are actively working on the issue, has Ring been able to duplicate the problem, and if "yes" what are plans for a fix.

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New Neighbor

Re: ring doorbell 2 community

I'm starting to think these ENGINEERS live in their mothers basement.

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New Neighbor

Re: ring doorbell 2 community

although I didn't really buy into the RING products for 2-way (the rest of my perimeter of my house is mostly BlinkXT cameras with only one-way audio), I did buy the RING floodlight cam also. The speaker is not much louder on it either, even though it has an alarm on it!

 

The commercials on TV where they are talking to someone half way across a lawn is a joke. NEVER gonna happen with the way these things are now. The firmware needs an upgrade to take ANY input and set an output level to a hearable setting. If the doorbell itself is loud enough there is NO reason voice shouldn't be too. This issue seems to be across ALL RING Products.

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New Neighbor

Re: ring doorbell 2 community

I encourage everyone reading this thread to move on and find a better product. I wanted to give Ring the benefit of the doubt here, but it’s ridiculous how long a major flaw has gone unfixed and unacknowledged. I could understand this type of stonewalling for something trivial, but this is a hallmark feature that is the crux of their advertising. Really a shame, and I was not expecting to have to cancel my membership and start looking for a better product so soon. Ring’s inability to even acknowledge our concerns is insulting.
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New Neighbor II

Re: ring doorbell 2 community

Tbh, the only way to influence a corporate is by reviews, people read reviews as does Google, too many bad ones and your ranking goes down. ..

I am surprised no one has the ASA checking into the realism portraid on adverts...

posting for a friend

 

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New Neighbor

Re: ring doorbell 2 community

Agreed.  Ring is owned by Amazon.  Time to go to their page and start creating negative reviews.  Maybe then they will do something.

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New Neighbor II

Re: ring doorbell 2 community

well, be fair, otherwise Amazon will refuse the review, I love my Doorbell, it is useful, and cant get another one better yet, but it doesnt stop me from berating its poor performance in 'some' of its aspects, especially those shown in TV adverts.

Just sayin.