I am afraid that you may be right. It might require a slew of negative reviews before this priblem will be addressed. Amazon is probably the place. I see a one star review in the near future.
I just installed the Ring Doorbell Pro and have not been able to talk to, only hear, the person at the door. There must be a switch I'm missing.
I will be posting an update after my 2PM Saturday phone support meeting with an "ambassador" for Ring that has taken a couple of weeks to schedule. I am guessing this ambassadorship label is some type of volunteer tech support program. After that call I will report back. I agree, you have all been patient and that this should be recognized as a major issue. By the way, I pointed the Ring support directly to this thread via a link so it is not like it somehow escaped their attention. They must have read it and do not believe it.
My nicely worded 1 star review was rejected by Amazon. That was a few weeks ago however.
Mine was accepted and I have had Amazons Executive Community Support contacting me to offer assistance, unfortunately only 9-5 in the week...