Ring doorbell 2 community

I have tried everything from resetting the RING application to turning various things on and off on in the house and my phone. It’s not worked properly for months and I have been answering RINGS questions time and time again. Then they go quiet and don’t reply as it’s now being looked in to by their higher-up team of experts.

RING replaced the doorbell two and even the door chime and so it’s not hardware for me because it still doesn’t work properly, people cannot hear us through the doorbell unit when we answer the doorbell and talk. I have a Sony Z3 and my girlfriend has a Huawei, yet my friend’s newer Sony worked when he logged in from a different location.

I had another email back which basically admitted fault from the RING application which read:

"We don’t have any public details to share, but it should be in one of the upcoming App updates available in the Play Store. As there are no public details to share I can only presume it’s just to shut me up for another few months.

It must be hard to cover all bugs in software capability between phone versions and actually devices but that isn’t my problem as a consumer!

Same as me… need help

Has this been resolved yet? it seem absolutely pointless in me having this if I cant hear anything through my Samsung phone.

Have you tried the rapid ring app? I have galaxy s9 and was having same audio issue. Found using rapid ring app fixed audio problem

Tried that rapid ring and it still doesn’t resolve the audio issue at the doorbell end (nobody can hear me speak from my phone to doorbell)

Ring gave me an update that still no release date for the fix but they know it is a problem. Other than it being nearly six months they say I have a free year plan for the video footage.

It’s a poor offer and I have a security camera so needed the doorbell and answering facility which it is not fit for purpose

"I have a free year plan for the video footage. "

When my issues could not be resolved after installing 3 different doorbells I suggested to the tech that Ring should be compensating by giving those with problems free recordings at no charge until the problem is fixed.

It makes sense to me, losing a major feature (inaudible audio at the door despite the commercials), and gaining free recording.

Right now, they probably think that the population of those complaining is small enough such that they do not have to give you anything in return for a defective product.

If Ring does not work with the flagship product, Alexa, it does not work, period.

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I have just installed the ring doorbell 2 and unfortunately, having the same issues with the volume. Looked up on how to increase the volume to hear/talk but to no avail. There is definitely no 2 way talk going on with this device. Can you please help or exchange if faulty. Thank you

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I want to add my voice to the chorus of complaints in this thread.

I have the exact same problem. It isn’t the phone, it isn’t the WIFI connection (I have a Gigabit Fiber and I can get nearly 500 gbps throughput at the door on my phone).

This is a problem with the RIng 2 doorbells. They are defective and Ring refuses to own up to it. It is a shame, because I just purchased the Ring alarm system, so I am screwed.

It could be a manufacturing or hardware problem, which would explain the refusal to fix it, as there wouldn’t be a matter of a simple firmware update. If the hardware is defective, the only remedy is to replace the units with working ones - never going to happen.

Does this work for ANYONE AT ALL? Can someone chime in and say “yeah, my Ring Doorbell 2 speaker volume is working just fine”

By the way, I have an iPhone, with the latest iOS. My NEST camera works just fine.

Maybe I should have gone with NEST.

Mine too. It was working now not

We just installed the ring 2 doorbell and you can barely hear the individual outside. Do you have a fix for this?

Our visitors can barely hear us when we speak to them from our cellphones. Can the volume be turned up so we can be heard better? Very disappointed

I tried to talk to person at my door - they said they could barely hear me.

This “feature” is a failure.

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Ring replaced the hardware and it still doesn’t work so for me it must be software related and the promise of a fix in the next update is not true. I have emailed my contact but have had no reply, suprise suprise…

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No email support right now for English…
What are the current hours of operation for Support?
Support hours have been reduced until further notice. We are no longer offering English email support. For the time being we will continue to offer French, German and Dutch email support per the hours listed below.

Read more here.Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

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I installed four ring doorbells for myself and neighbors. The volume at the doorbell is extremely low and most cannot hear. We used an android phone, Apple iPhone XR and an Amazon Show. This has to be a common problem. The booklet doesn’t explain if it is possible to increase the volume at the doorbell

Same issue here.

Hi, did you fix your problem with the 2-way audio being quiet? If not then I just sat for 2 hours trying to work out why I sounded so quiet when I spoke through my new Ring 2, then I found the speaker at the bottom and realised I hadn’t peeled the sticker off it! Soon as I did that and tested it I almost deafened myself haha it definitely works now

It isn’t just a low volume issue, there is significant distortion on both ends, and at night there is a hum caused by the infrared leds. The mic is turned up so sensitive that it picks up electronic noise from the device itself. Then if you talk to someone at the door, they can’t hear you and you hear an echo of yourself. I had 2 devices with the same issue and was given the run around. I fixed it by cutting my losses and buying an Arlo which works exactly as it should. Ring lost me as a customer

Hi

this is how I made my speaker volume louder, it’s not perfect but people can now hear me when I talk to them, someone else said about this idea (a previous reply in this post) but they didn’t really clarify the proscess.

  1. remove security screw from bottom of ring doorbell 2

  2. remove fascia (normally black or silver)

  3. look at the inside of the fascia and you will see a black sticker on your left and on your right, these stickers cover speaker vents (I assume it’s to stop rain through speaker vents) peel these stickers off and reverse steps above.

my volume has definitely increased…

*******I have included an image to show stickers *****

obviously you do this at your own risk and would probably void warranty .

I have had this audio problem for over a year now and it is present on all the Ring Doorbell 2 units that I have had (3 in total). I had given up on getting any satisfaction from Ring in being able to fix it and just used it without the ability to talk to a caller.

Yesterday I tried it again with my Galaxy S9+ and the usual low crackly and broken volume at the Doorbell and on my phone was still present. Out of curiousity I connected a set of wireless headphones with built in mic to the phone by bluetooth and immediately the audio on the phone and at the Doorbell was perfectly clear and loud enough for the caller to hear me even over background road traffic. When I disconncted the wireless headphones the audio returned to being broken, crackly and too low to be heard by the caller.

I haven’t tried it with wired headphones but I suspect they will work as well. I wouldn’t call this a _ Fix _ but rather a _ Work around _ that seems to work for me. Interested to see if it works for others with the same audio problems.

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