Ring doorbell 2 community

Hey there. I’ve been followIng this post for months with no hope of a fix in sight. I’ve used the support chat, and all I get are walkthroughs on how to reset the device.
The people on this thread have been pretty patient. Is there a reason why we cannot get a simple statement from Ring acknowledging the problem? I’d hate to have to switch to another company, but this is getting out of hand.

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