Ring doorbell 2 community

Same problem here seemed to happen when I got my Galaxy s9. Doorbell volume worked with galaxy s7?

This is the fix
Mine is a ring doorbell 1 with same issue. If you have a Samsung Galaxy and having low or no volume on doorbell. Go into ring apk menu, new feature, turn off event history then hit save. Volume should return.

I’ve already done this. It seems to be working. Oddly enough, I didn’t turn it off on my wife’s phone and hers is working ok now.

My Ring 2 has very low output on the doorbell speaker. I have tried several Android devices and tried using Amazon Alexa. The person speaking cannot be heard unless you are about 1.5-2FT away. Very disappointed by the peformance.

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Yes I agree… terrible. What’s the fix?

The first step is Ring recognizing that there is a problem. They can likely adjust the gain in new firmware.

Turn off event history timeline

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That setting is probably specific to the device you are using to answer the door. I tried it and it does not fix the volume issue.

I also use Alexa to answer to door. You can hear quit well from the Alexa but the person at the door cannot hear you.

I have had both Ring and Ring 2 behave exactly the same.

This is a Ring firmware issue. The bell sound is plenty loud, just not the voice output.


To start.:

  1. Turn off “Event History Timeline” under “New Features”

spent a few hours on phone with support a few months ago, still same issue. Was never corrected on that call and I have just basiclly given up trying to talk to people. This is a real issue and doesnt make sense since the doorbell chime itself is nice and loud. No reason the voice shouldn’t be as well.

“No reason the voice shouldn’t be as well.”

I concur. The question that I have is Ring support participating in this forum or are we talking to ourselves, singing to the choir?

"singing to the choir? "

probably.

I’ve been dealing with this issue since May. I’ve been following this forum since. There use to be a moderator, but the read and repeat probably got old.
I suggest putting out reviews to every review forum out there . Which explains to others that the ring does NOT work properly … for talking to the person ringing the bell. This is an on going issue…same complaint, same ineffective fix, same " we are aware and working on the problem". This forum is to ring customer relations. Let’s get this information out to the public in a big way Post public negative rating reviews everywhere hopefully people will stop buying it.

I am afraid that you may be right. It might require a slew of negative reviews before this priblem will be addressed. Amazon is probably the place. I see a one star review in the near future.

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Mine just went live on Amazon :slight_smile:

I just installed the Ring Doorbell Pro and have not been able to talk to, only hear, the person at the door. There must be a switch I’m missing.

My nicely worded 1 star review was rejected by Amazon. That was a few weeks ago however.

I was able to work around all of my doorbell 2 problems by doing 2 things. Reinstalling the app and not enabling the timeline feature solved the volume problem (already posted by another neighbor in this thread). Using a chime pro and connecting the doorbell to the chime pro network resolved the problem of live view sometimes not working - even though my router signal at the doorbell is excellent.

While not as loud as I would like, the speaker at the door bell does send my audible. I had my mike muted by default.

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Hey there. I’ve been followIng this post for months with no hope of a fix in sight. I’ve used the support chat, and all I get are walkthroughs on how to reset the device.
The people on this thread have been pretty patient. Is there a reason why we cannot get a simple statement from Ring acknowledging the problem? I’d hate to have to switch to another company, but this is getting out of hand.

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I will be posting an update after my 2PM Saturday phone support meeting with an “ambassador” for Ring that has taken a couple of weeks to schedule. I am guessing this ambassadorship label is some type of volunteer tech support program. After that call I will report back. I agree, you have all been patient and that this should be recognized as a major issue. By the way, I pointed the Ring support directly to this thread via a link so it is not like it somehow escaped their attention. They must have read it and do not believe it.

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@F50 wrote:
My nicely worded 1 star review was rejected by Amazon. That was a few weeks ago however.

Mine was accepted and I have had Amazons Executive Community Support contacting me to offer assistance, unfortunately only 9-5 in the week…