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ring doorbell 2 community

New Neighbor

Re: ring doorbell 2 community

THIS is exactly my issue too!!!!! 

Community Manager

Re: ring doorbell 2 community

Any video example showing this @Dk1nblu-52  would benefit the team. 

New Neighbor

Re: ring doorbell 2 community

Good evening Jennifer; 

Specifically speaking this seems to be an issue across both the IOS and Samsung Android platforms. The sound worked great up until the app was upgraded to include live video feed. I have followed this thread since its inception; I have removed and re-installed the app on my Samsung, my wife has done the same on her iPhone, I have reset the ring door bell, removed it from the router and Wi-Fi, reinstalled it, and the issue persists. I can't help but feel betrayed by Ring for not having a fix in place by now, it's almost as if we just keep getting strung along and that the hopes are we will just go away.  In my business, we are given deadlines, if we don't or can't meet them then we lose the business to our eagerly awaiting competitors, so my question to you is, when will we have a solution or do you suggest we switch to a Nest system?  Thank you for your time.

Jsd
New Neighbor II

Re: ring doorbell 2 community

Well put. Let’s add the connectivity issues associated with it as well. Throughout the day I cannot access the doorbell from iOS, windows 10 or any other platform. After a few minutes I can access it again. I have strong Wi-Fi signal.
Community Manager

Re: ring doorbell 2 community

Hi neighbors! The prior audio concern has been resolved with Android App update 3.17 and beyond. If you have the most recent Android App and are still experiencing audio quality concerns, it would be best resolved through opening a ticket with our 24/7 support team. We recommend also checking your network connection as low signal strength is the most common culprit of low audio/ video quality. Thank you.

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Jsd
New Neighbor II

Re: ring doorbell 2 community

That’s great except where’s IOS update? The work-a-around is still swipe right then left in live view and sound works
New Neighbor

Re: ring doorbell 2 community

Same problem no one can here me everything else ok


thing
New Neighbor

Re: ring doorbell 2 community

I just purchased a Ring 2 and installed it yesterday and immediately noticed the same issue. No one can hear me when I speak through my iPhone. I hear them fine but I come out very low and some what staticky from the ring doorbell. I hope this gets resolved soon because I really need the option to speak to people from my phone.
New Neighbor

Re: ring doorbell 2 community

Same problem here seemed to happen when I got my Galaxy s9. Doorbell volume worked with galaxy s7?
New Neighbor

Re: ring doorbell 2 community

This is the fix
Mine is a ring doorbell 1 with same issue. If you have a Samsung Galaxy and having low or no volume on doorbell. Go into ring apk menu, new feature, turn off event history then hit save. Volume should return.