Good evening Jennifer;
Specifically speaking this seems to be an issue across both the IOS and Samsung Android platforms. The sound worked great up until the app was upgraded to include live video feed. I have followed this thread since its inception; I have removed and re-installed the app on my Samsung, my wife has done the same on her iPhone, I have reset the ring door bell, removed it from the router and Wi-Fi, reinstalled it, and the issue persists. I can't help but feel betrayed by Ring for not having a fix in place by now, it's almost as if we just keep getting strung along and that the hopes are we will just go away. In my business, we are given deadlines, if we don't or can't meet them then we lose the business to our eagerly awaiting competitors, so my question to you is, when will we have a solution or do you suggest we switch to a Nest system? Thank you for your time.
Hi neighbors! The prior audio concern has been resolved with Android App update 3.17 and beyond. If you have the most recent Android App and are still experiencing audio quality concerns, it would be best resolved through opening a ticket with our 24/7 support team. We recommend also checking your network connection as low signal strength is the most common culprit of low audio/ video quality. Thank you.