I upgraded from the Ring to Ring 2 as the regular Ring was not charging from the 24VAC, this cost $100. The volume was also terrible at the door.
When the Ring 2 volume was bad, I contacted Ring support. Support sent a new Ring 2.
The replacement did not fix the problem, support sent a Ring Pro.
The Ring Pro did not solve the problem and without explanation, they closed the support ticket.
Good luck with that replacement. It is a firmware (software) issue, not a hardware issue. Ring knows it. This delay tactic will not work. They offer no real solution.