Ring doorbell 2 community

Actually you guys do not have to turn off Live View feature. The workaround is this: within live view swipe the timeline to the right to the previous video clip and then IMMEDIATELY swipe to the left to go back to live view and that will temporarily fix the glitch in the software.

Hey @Dk1nblu-52 ! When you get a chance, could you respond with a video example of this concern on your IPhone? We are wanting to get as much information as possible over to the team while we investigate this further.

You keeping asking for videos. How many videos of this problem does ring need??? Just fix it! Mine has been on going since May. I Keep waiting for the fix and the same results as the commercial advertises. I want my ring speaker to be as loud as you advertise.

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That’s exactly correct. Not to mention the 80% rate of motion detection and connection issues even with strong WIFI signals

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Yes my ring has full wifi strength yet doesnt send an alert of motion until motion has already been completed

When i first got the product it would warn me right when the motion happened

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I fully appreciate your developers are either huddled together in a dark room somewhere (as our developers are), or just as likely dispersed in all parts of India, and they dont have access to a doorbell as such. Someone in management needs to at least setup a customer service / uat testing laboratory when you can actually test your products against well known mobiles, tablets, wifi systems etc. etc. With a TV in the room playing your actual TV adverts and mapping the relative performance, believe me the ASA will.

Yes we know you want videos and tests, but we are all working people (we have to be to afford these products) and don’t necessarily have the time to do the leg work for you guys.

Now I have turned off all motion alerts on every device and the doorbell itself, as I cant bear the multiple alerts with no recording, and just reply on hearing the doorbell via the Chime Pro… a really expensive basic doorbell we now have.

I dont want a Nest doorbell, but looking at a chinese copy right now.

Hope you guys get these fixed soon, Samsung audio, iPhone audio, fast low latency live view, TP-Link Deco mesh wifi compatibility, TV advert performance.

I actually get right to my door before the motion is caught.

I think we should all get together and call Ch13 Getting Answers to get the answers we are looking for. Maybe if it’s picked up by the news media we might finally get this resolved. I believe it’s called False Advertising. For it not to work with 2 of the most popular phones on the market is inexcusable. It takes forever for the app to come up after motion is detected that the person is already gone by the time the app opens up.

Stop telling us you’re working on it and get this dang thing fixed.

Yea I am super annoyed by the doorbell product. One thing after another and I regularly have to uninstall/reinstall app. I should have known when they couldn’t figure out how to process a partial refund from my original purchase. I finally just sent one of the cameras back and they figured it out. Now all of these issues with the app. I’m waiting on them to release a new, fixed version(s) and not support/compensate those of us who have current products.

Hi neighbors. From the bottom of my heart I do apologize and want to thank you for your patience. All of this information has been to delivered to the team and they are investigating / working on a fix. I imagine this is not an ideal situation and if you would like to speak with me personally, feel free to send me an email at chelsea@ring.com. Thank you.

I have been on phone with tech, had me delete app, go outside re install, checked everything, along with many, I have an IPhone and when you ring the doorbell, when I talk to who is outside, the volume is so low you have to stick your ear up to doorbell to hear and it’s hard to understand what I am saying. Don’t know what kind of video you need but this is what is happening, you can’t hear outside standing on my front porch, volume is very low and garbled. It seems you all don’t have a fix, cause I keep getting the same procedure, delete app, re install, then re install ring. Nothing is fixing the low volume outside at the ring doorbell, I can hear them fine at my IPhone they can’t hear me!

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THIS is exactly my issue too!!!

Any video example showing this @Dk1nblu-52 would benefit the team.

Good evening Jennifer;

Specifically speaking this seems to be an issue across both the IOS and Samsung Android platforms. The sound worked great up until the app was upgraded to include live video feed. I have followed this thread since its inception; I have removed and re-installed the app on my Samsung, my wife has done the same on her iPhone, I have reset the ring door bell, removed it from the router and Wi-Fi, reinstalled it, and the issue persists. I can’t help but feel betrayed by Ring for not having a fix in place by now, it’s almost as if we just keep getting strung along and that the hopes are we will just go away. In my business, we are given deadlines, if we don’t or can’t meet them then we lose the business to our eagerly awaiting competitors, so my question to you is, when will we have a solution or do you suggest we switch to a Nest system? Thank you for your time.

Well put. Let’s add the connectivity issues associated with it as well. Throughout the day I cannot access the doorbell from iOS, windows 10 or any other platform. After a few minutes I can access it again. I have strong Wi-Fi signal.

Hi neighbors! The prior audio concern has been resolved with Android App update 3.17 and beyond. If you have the most recent Android App and are still experiencing audio quality concerns, it would be best resolved through opening a ticket with our 24/7 support team. We recommend also checking your network connection as low signal strength is the most common culprit of low audio/ video quality. Thank you.

That’s great except where’s IOS update? The work-a-around is still swipe right then left in live view and sound works

Same problem no one can here me everything else ok

thing

I just purchased a Ring 2 and installed it yesterday and immediately noticed the same issue. No one can hear me when I speak through my iPhone. I hear them fine but I come out very low and some what staticky from the ring doorbell. I hope this gets resolved soon because I really need the option to speak to people from my phone.

Same problem here seemed to happen when I got my Galaxy s9. Doorbell volume worked with galaxy s7?