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ring doorbell 2 community

New Neighbor

Re: ring doorbell 2 community

Someone posted this. I tried it and it worked. Thank you to the author of this:
There are a few threads on this forum regarding issues with Samsung phones and mesh WiFi systems, but as far as Samsungs go, disable the event history in the Ring App, uninstall and reinstall it. and you can then talk to the visitor

It doesnt fix the lag between motion detection and notification but its better than it was.

 

New Neighbor

Re: ring doorbell 2 community

I have the same issue low speaker volume and using a Samsung Galaxy S10+
fgr
New Neighbor

Re: ring doorbell 2 community

Same issue here (Galaxy S10+).  Tried the fixes and they help, but still kind of dissapointed in the doorbells speaker volume.

 

I have an old HTC phone and installed the app on it.  Volume was a little better, but not much.

 

Hope Ring/Samsung get these issues fixed.

New Neighbor

Re: ring doorbell 2 community

So do we have to permanently disable the Event History (EH) feature? Can we enable it, and then just disable EH whenever we want to use 2 way talk, if someone's at the door?

I think I know the answer because it sounds like uninstalling/reinstalling the RING app is also a key part of the low audio "fix."

These problems are super frustrating and disturbing. What's the point of having RING's doorbells, if they don't do what they're supposed to do, allow us to see, hear, AND talk to people, WITHOUT opening the door or being home??
New Neighbor

Re: ring doorbell 2 community

I'm really starting to hate these products. Too many quirks and I'm tired of having to uninstall/reinstall the app. It'll do for now, but I'm searching for something else ASAP.
Community Manager

Re: ring doorbell 2 community

Hi neighbors. I truly appreciate your patience. I'm checking in with the devs daily and pushing for the fix. I am eager to get this to you all and will certainly keep you updated as information becomes available. Thank you, again! 

New Neighbor

Re: ring doorbell 2 community

Same here! My husband and I have iPhone 6s phones and we can barely hear what is being said through the ring 2 doorbell when using the intercom. We sound fine out I’d the device to the person on our front stoop, but when they speak to us through the ring 2, it is impossible to hear them. Please help!!
Community Manager

Re: ring doorbell 2 community

@Jplancon the team has *not* been able to reproduce on an iPhone. Do you have a video example that I can share with them? 

 

As mentioned, it appears that some neighbors who have turned Timeline off seem to have better audio. I will continue to update this thread with more information as it comes in. I appreciate your patience. 

Highlighted
Jsd
New Neighbor II

Re: ring doorbell 2 community

This is most assuredly happening on iPhones. I’ve tested it on 10 S max and 7 plus and on four Rings. The workaround is to exit live you and then go back into it and the audio works fine. Or swipe the timeline to the right and then left again and that also seems to fix the glitch.
Community Manager

Re: ring doorbell 2 community

Hi @Jsd we brought up your concerns regarding audio with your iOS device. However, the team was unable to reproduce any poor audio. Have you recently talked to support? We'd love to discuss this with you in more detail. Would it be possible if we could contact you at the email address registered with the Community? Thank you!