Turn off "Event History Timeline" under "New Features".
You can no longer disable "Event History Timeline" in recent & current releases of the App - it is now not a 'new feature' but a permanent feature that can't be turned off.
In order to achieve above you need to install an older version of the app via an apk (I have explained how to do this earlier in the thread)
Even then, that (somewhat) helps the 2-way communication using some Android phones, however still does nothing for the external speaker volume at the bell, which is pitifully woeful.
Same problem with ifone 10. Turned Timeline off and much improved. Nothing like the commercials, though. Still difficult to have a 2 way conversation. with bell ringer person.
I thought I would join this thread with a slightly different problem. I have a Ring Doorbell Pro and iPhone 6s Plus. The person at the door can hear me without any problem but I can't hear them. I am not able to turn off the timeline view to see if that would help. Is there any place else to get help other than a thread that has died long ago or a very lengthy phone call?