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delay time from door bell to the chime and the app

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New Neighbor

Re: delay time from door bell to the chime and the app

I have the same issue...Ring Video Doorbell 2 with Chime, installed ten feet from my Comcast router; RSSI measured on iPhone positioned next to the outdoor  Ring doorbell shows ping at 50, well within acceptable limits (49 when measured indoors next to the router).  Sometimes we walk past the Ring Doorbell enter the house, walk 50 feet into our family room, and get no movement alerts  until we've been in the family room for a minute or more.  Also, when someone rings the bell, it takes so long to (a) get alerted on the iPhone,  (b) find how to get the Ring App into intercom mode, that the visitor is long gone.  There is no way this device will provide the instant door answering and motion alerting that they promise in their deceptive ads.  I tried a lengthy tech support sesssion but it didn't resolve the delays.  Wish I had not bought this product. It must be frustrating for Ring's techs, too....

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New Neighbor

Re: delay time from door bell to the chime and the app

Same problems here. Hi-speed WiFi. Router within 10 ft of the device. People are walking away before we see them. Got online to see what the problem is, and now we know it's the product itself. 

 

Going to try and return it.

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New Neighbor

Re: delay time from door bell to the chime and the app

We purchased the Ring Doorbell Pro at Thanksgiving. During the Christmas holidays we noticed some delays vs the old Ring. We reconfigured, we deleted, and we think it's the "people enabled" update, which our phone app will not let us remove. We have a 10-second delay even in live mode.  Everything is in one straight line and the Ring Doorbell Pro is only 6" away from wifi extender and 15 feet from the Chime.  HELP!!

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New Neighbor

Re: delay time from door bell to the chime and the app

I have the same problem.  I catch them leaving, but not walking up to my door. Is this because there is a timed delay in the activation?

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New Neighbor

Re: delay time from door bell to the chime and the app

I agree. Ring door bells are useless if you want to see who is at your door immediately. Even on the newest iPhones the delay between the ring alert and eventually getting a live stream is far far too long. Thsi is the case even when I'm on the same WiFi network with strong signals at all devices. I'm a network engineer so believe me, my signal is strong and my Internet connection is 80MB/s. Everyone who has one has teh same complaint. Really Ring need to sell an always on (or immediate on on alert) wall or table screen. No one in the family bothers looking at the App anymore due to the delay, we just open the door. So sort of defeats the purpose. I've now installed CCTV with an always on internal screen so as to overcome this delay issue. So as a doorbell you Ring gets a 1 our of 10.  As a recording/history device it is OK so 6/10.

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New Neighbor

Re: delay time from door bell to the chime and the app

jj05555 ive  done the same as you now, update after update makes no difference pointless piece of junk. 
 
 

 

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New Neighbor

Re: delay time from door bell to the chime and the app

Same with mine. I see people’s backs as they give up and leave my front door. The delay makes the device useless.
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New Neighbor

Re: delay time from door bell to the chime and the app

I'm having the same problem 😡😡
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New Neighbor

Re: delay time from door bell to the chime and the app

I have the delay problem from day one. No matter I'm at home or away, whenever I open the app, the people at the door is gone. All I can see is his back. Piece of junk. 

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New Neighbor

Re: delay time from door bell to the chime and the app

like those who have already commented, i've had the same issue since installing my Ring doorbell 2 + chime...have tried EVERYTHING suggested by Ring and what i've found researching the web.  have 400+ download and 23.5+ upload speeds.  extremely frustrated that people are only walking away or gone by the time the video is captured...what's the point?!?  Ring, please read the comments and remedy the issue.  i would think you would want to build a loyal customer base by addressing issues timely.  thank you