chimes on echo

Hi, i am having a problem with setting up my echo so i hear the chime from the door bell.i have run through all problems i have found on here and google.The devices are installed when you ring the door bell and talk that comes through the amazon echo but not the chime

Hope someone can help

Shaun

https://support.ring.com/hc/en-us/articles/360018032731-Doorbell-Announcement-Notifications-Through-Amazon-Alexa#How_do_I_opt-in_to_get_doorbell_notifications_through_my_Alexa

Hi, thanks for the reply i went through that on Saturday but with no luck