This has been done more times than I can count. This is the only solution I’ve gotten after hours and hours on the phone with customer service. Once I do the reset, it connects and works…but only for about an hour or two. I am NOT going to reset the doorbell every single day and just HOPE that it works that day. I’ve had a break in recently, and guess what? THE DOORBELL DIDN’T get any video evidence for the police. I’m at the point where I want a refund on both the chime and the doorbell and I’m going to another product, because this is so ridiculous. I have a product that doesn’t work and customer service that keeps telling me to do the same thing over and over and over without different results.