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Wired Ring Doorbell not Triggering Original Chime

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

Thank you! No clue why they don’t publish that in the installation instructions! Would have saved us a lot of sweat and tears! We were about to take it off and box it up until I read your post! Shame on ring for not putting that out there for its customers! Thank you!!!!
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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

I just installed a Ring Video Doorbell Gen 2--not sure if that is the same as the Ring 2 or not.  All works well except that the existing digital chime in my house does not trigger on the first push of the Ring doorbell button.  it does on the 2nd push....every time.  I really don't think I want to start pulling this doorbell apart to see how it works and what is going on...obviously if the thing triggers on the 2nd push then it technically works, but something is not working on the first push of the button.  Any ideas?  Setting are set up properly for the digital chime, power is at 19.2VAC at the doorbell, all other notifications work fine.  Help!

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New Neighbor II

Re: Wired Ring Doorbell not Triggering Original Chime

Okiecokes: I am not sure what Gen 2 is but I believe it is not the same as Video Door Bell  - although it also doesn't activate the internal bell.  Pushing the button twice to get the internal bell to ring still renders it useless in my opinion. You'd have to put a sign up asking everyone to push twice 😳. Just out of curiosity I did try pushing mine twice - does not work. If you look at all the posts about this topic, and the fact that no one from Ring has chimed in with a fix, It tells me they know its and issue and don't plan to do anything about it. 

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

Thank you,   I had same issue.  ring 2 under settings, device asked if i had an indoor chime  I selected this and it asked to test bell and it work.  thanks for your post

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

Thanks for posting this solution. I can confirm that it works on my Ring Video Doorbell 2 as well. After removing the backing plate, I could see one of the posts in the circuit board was shorter than the other. I wrapped the corresponding post in the back cover with a tiny bit of aluminium foil and voila! I have a working doorbell again! 

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New Neighbor II

Re: Wired Ring Doorbell not Triggering Original Chime

Opus: Are you sure you have Ring Video Door Bell 2 and if so, what vintage is it? If you read all the posts that specifically address the Ring Video Door Bell 2, no one has been able to get it to work with internal bell. And many, including myself, have addressed the post contact situation - which is not the problem. I have two units, both are 2019 vintage. One can easily check in internal connections with an ohm meter and when the bell button is depressed, there is not continutity - thus the interanal beel cannot be activated. Thanks

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

SOLVED- I just struggled with this for two days. If you have a digital chime, meaning your existing doorbell chime from your old doorbell has a speaker that plays a sound or song, the answer is the diode that came with your ring video doorbell 2. As many have said, nothing happens to close the circuit on the back when you push the button. That’s where the diode comes in. I just struggled with this for over two days and once I connected the diode, it worked flawlessly.
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New Neighbor II

Re: Wired Ring Doorbell not Triggering Original Chime

Given that no one has reported getting continuity across the terminals on a Ring Video Door Bell 2 when the button is depressed, I am confused with your post. Is this a Ring Video Door Bell 2? What vintage? All a diode does is allow for current to flow in one direction only - which would have no impact on a situation where activating the button does not connect the terminals on the device - which is the basic problem with Ring Video Door Bell 2.

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

Hi,

 

You are looking at the Pro model evidently but the app appears to be the same one.   I'm not seeing the devices bell push but I am new and probably am missing it.   I have the same problem.  My unit says it has full power and the camera functions work fine but my 50 year old doorbell does not....  Any guidance would be helpful.

 

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New Neighbor

Re: Wired Ring Doorbell not Triggering Original Chime

It is a Gen 2 video doorbell....does not require a diode, per all the instructions on the Ring website for installation.   I'm not sure what distinguishes it from an original.