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Wifi interruption when doorbell rings

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New Neighbor

Wifi interruption when doorbell rings

This has been occurring for a while, when the motion sensor or doorbells activated my wifi halts for approx 30 seconds this is proving to be a real issue when working from home on video calls. Anybody else had this issue?

3 REPLIES 3
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Community Manager

Re: Wifi interruption when doorbell rings

Hi @Paulc1964au! This should not be happening, as the Video Doorbell is requesting resources for communication, rather than controlling your router to operate. I recommend limiting as much distance as possible between your devices and wifi router, to avoid interference. Your router might be choosing between which devices to dedicate signal to due to them being far away, among other potential factors. The best next step is to consider how many, and what type of, devices might be connected to your network. If you are connecting multiple streaming devices or a high number of devices to your network, it's important to check with your Internet service provider to ensure you have the proper bandwidth or even router to support all of your in home devices. I hope this helps! Smiley Happy 



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New Neighbor

Re: Wifi interruption when doorbell rings

I removed the chime device and connected the doorbell to the router and it works fine so it is the chimes wifi causing the issue is there a was to channel the channel of the door chime?

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Community Manager

Re: Wifi interruption when doorbell rings

Interesting find @Paulc1964au! The Ring Chime devices are dedicated to the Doorbell and will operate at the same time when linked. There is not a way to alter how the Chime connects to the Doorbell other than choosing to use it as an extender, or only as a chime sound, in the Ring app. Connecting to it will utilize the Chime network, while only linking it, will limit the use of it to making a sound. 

 

Keep in mind that this still means both the Doorbell and Chime will operate at the same time via communication from wifi. If this concern is happening when the two devices request resources at once, it might happen for any two streaming devices. It's worth trying different methods and monitoring to see which works best. 

 

If this concern persists, our support team will be happy to take a further look into this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 



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